mole Platform Account Terms
Our terms on mole set out the conditions under which you access and use our platform, covering account registration, deposits, withdrawals, bonus terms, and dispute resolution. We designed these terms to be transparent and fair, reflecting our commitment to operate openly with users across supported jurisdictions in Indonesia and beyond.
When you create an account on mole, you agree to these terms and acknowledge that our services are available only where local law permits. We enforce age verification, identity checks, and anti-fraud measures to protect our platform and our community. By continuing, you confirm that you understand and accept these conditions.
This page outlines the key commitments we undertake and the expectations we set for account holders. If you have questions about any point, our support team is available during business hours to clarify our policy.
Account Registration and Verification on mole
We require all mole account holders to provide accurate personal information during registration. This includes your legal name, date of birth, contact details, and payment information. We use this data to verify your identity, process deposits and withdrawals, and comply with regulatory requirements in your jurisdiction.
Account verification is mandatory before you can access our sportsbook, live-dealer tables, slots, or esports markets on mole. Our verification process typically involves email confirmation and identity checks. We may request additional documentation—such as proof of identity or proof of address—to confirm your details. This process protects both you and our platform against fraud and unauthorised access.
We do not share your personal data with third parties except where required by law or to process your payments. Your data is encrypted and stored securely. For detailed information about how we handle your information, refer to our privacy policy
You are responsible for maintaining the confidentiality of your account credentials. If you suspect unauthorised access, contact our support team immediately. We will work with you to secure your account and investigate any suspicious activity.
Account Suspension and Closure
We reserve the right to suspend or close your mole account if you violate these terms, engage in fraudulent activity, or breach our policies. Suspension may be temporary (pending investigation) or permanent. If your account is closed, we will provide notice and make any remaining balance available for withdrawal, subject to verification and applicable legal holds.
Deposits, Withdrawals, and Payment Terms on mole
On mole, we support deposits and withdrawals via multiple Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). Each payment method is processed securely and encrypted. Deposits are credited to your account in real time; withdrawals are processed during business hours and typically complete within a standard window subject to verification checks.
We do not impose fixed withdrawal fees, though your bank or payment provider may charge their own fees for transfers. All deposits and withdrawals are recorded in your mole account and available in your Betting History for your own record and reconciliation.
We reserve the right to decline, delay, or reverse any transaction if we detect fraud, regulatory violation, or breach of these terms. For example, if a deposit is made from an unauthorised payment method or if a withdrawal request fails verification, we will contact you to clarify before processing.
Bonus Terms and Conditions
Any bonus offers on mole—such as new-account welcome bonuses, deposit matches, or promotional credits—carry specific terms. These terms are displayed at the time of the offer and typically include playthrough requirements, game restrictions, maximum withdrawal limits, and expiration dates. You must accept bonus terms explicitly before the bonus is credited.
Bonuses are credited to a separate balance and become withdrawable only once playthrough conditions are met. We will notify you of progress toward these conditions in your account dashboard. If you do not meet conditions before the bonus expires, the unused bonus is forfeited.
On mole, transparency in payment terms, bonus conditions, and account management is non-negotiable. We state our conditions clearly upfront so you can make informed decisions.
Our mole Gaming Commitment
We offer sportsbook markets (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). All games operate on fair mechanics: sportsbook odds are set by our odds team; live-dealer outcomes are determined by real dealers and genuine shuffles or spins; slots use certified random number generators.
We do not manipulate outcomes. Our backend systems do not alter odds retroactively or interfere with game results. You can verify live-dealer outcomes in real time and review your betting history at any point. Our FAQ page addresses common questions about game fairness and rules.
Dispute Resolution on mole
If you have a complaint about a game outcome, a payment issue, or any aspect of our service, contact our support team first. We aim to resolve disputes within 5 business days. If you are not satisfied with our response, you may escalate through our formal dispute process, which may involve independent arbitration if necessary. Our support team will guide you through escalation steps when you request them.
Our services are available only where local law permits. If you are in a jurisdiction where mole is prohibited, you are not authorised to create an account or use our platform. You are responsible for verifying that access and use comply with your jurisdiction's laws. We do not operate in jurisdictions where online gaming is prohibited by law.
Key account commitments on mole
- We require accurate identity verification and anti-fraud checks before account activation
- We support mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers for deposits and withdrawals
- We record all transactions in your Betting History and protect your data with encryption
- We operate fair games with transparent odds and outcomes
- We handle disputes promptly and escalate unresolved complaints through formal channels
Changes to These Terms
We may update these terms at any time to reflect regulatory changes, operational improvements, or new features on mole. We will notify you of material changes via email or account notification. Your continued use of mole after notification constitutes acceptance of the updated terms. If you disagree with changes, you may close your account before the new terms take effect.
Our commitment is to operate mole with integrity, transparency, and respect for our users across Indonesia and beyond. These terms reflect that commitment. If you have questions about any provision, contact our team or visit our About us page for more information about how we operate.