mole Platform Privacy Notice

This page describes what we collect when you use mole and how we keep that data protected. Our privacy commitment is straightforward: we collect only the information necessary to operate our platform, process your payments, verify your identity, and comply with applicable law. We do not sell your data to third parties for marketing, and we encrypt sensitive information throughout storage and transmission.

When you access mole—whether via desktop, mobile app, or browser—we record limited technical data (IP address, device type, session duration) to improve performance and detect fraud. Your personal data (name, email, address, payment details) is stored securely and used only for account management, payment processing, and legal compliance. We respect your privacy as a foundation of trust on our platform.

This notice explains our data practices in plain language. If you have questions about how we handle your information, our support team is available during business hours to clarify our policy.

What We Collect on mole

We collect your email address, legal name, date of birth, contact details, and payment information when you register an account on mole. We also collect identity verification documents (such as passport or national ID) to comply with anti-money-laundering regulations and to prevent fraud. This information is mandatory for account creation and is used only for these purposes.

When you use mole, we record technical data automatically: your IP address, device type, browser version, and session duration. This data helps us diagnose technical issues, improve platform performance, and detect unauthorised access attempts. We also track your betting history—which games you play, which markets you access, when you deposit and withdraw—so you can review your activity in your account.

Data We Do Not Collect on mole

We do not collect your browsing history outside mole, your location data (except as inferred from IP address), or any sensitive biometric data. We do not use cookies to track you across other websites or for targeted advertising. Our cookies on mole are functional only—they maintain your session, remember your language preference, and support fraud detection. We do not place cookies for marketing purposes.

Third-Party Processors on mole

We work with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals. These processors see your payment details but do not access your account credentials or betting history. We also work with identity verification services to confirm your age and identity during registration. All processors are bound by confidentiality agreements and use your data only for the specific purpose we authorise.

Our servers may sit outside your jurisdiction. Data transmitted to servers in other countries remains encrypted and is protected by the same security standards we apply locally. We do not store your data longer than necessary—typically, we retain account records for the duration of your account plus a retention period for legal and regulatory compliance, typically no longer than 7 years.

On mole, we believe privacy is a right, not a feature. Your data is encrypted, your history is private, and your trust is earned through transparent practice.

Your Rights and Our mole Data Practices

You have the right to access your personal data on mole at any time. You can download a copy of your data—including your account details, betting history, and payment records—by requesting it from our support team. We will provide this information within 10 business days. You also have the right to request correction of any inaccurate data.

You may request deletion of your account and associated personal data on mole, subject to legal retention requirements. If you request account deletion, we will remove your personal information within 30 days, except for data we are required to retain for tax, anti-money-laundering, or fraud investigation purposes. Your Betting History may be retained in anonymised form for platform improvement and regulatory reporting.

Security and Encryption on mole

We protect your data through industry-standard encryption (TLS/SSL) during transmission and AES-256 encryption at rest. Your password is hashed and salted; we never store or transmit it in plaintext. Access to your data is restricted to authorised mole staff on a need-to-know basis, and all staff sign confidentiality agreements. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.

Despite our security measures, no system is perfectly secure. If we discover a data breach, we will notify affected users within 72 hours and work with authorities as required by law. We recommend using a strong, unique password on mole and enabling two-factor authentication if available.

Cookies and Tracking on mole

We use functional cookies on mole to maintain your session, remember your language preference, and store your login state. These cookies do not track you across other websites and are deleted when you log out. We do not use advertising cookies or tracking pixels. If you disable cookies in your browser, some mole features may not work correctly.

Changes to This Privacy Notice

We may update this notice to reflect changes in our practices, new features on mole, or regulatory requirements. We will notify you of material changes via email or account notification at least 30 days before the change takes effect. Your continued use of mole after notification constitutes acceptance of the updated notice. If you disagree with changes, you may close your account before the new notice takes effect.

Contact Our Privacy Team

If you have questions about how we handle your data on mole, concerns about your privacy, or requests to access or delete your information, contact our support team via email or in-app messaging. We are available during business hours and typically respond within 2 business days. For data-related requests, our privacy team will process your inquiry and provide a response within 10 business days as required by applicable law.

Our mole platform operates in jurisdictions where your services are lawful. We respect the privacy laws of the jurisdictions where our users are located and comply with applicable requirements. Your privacy on mole is fundamental to our operation and commitment to fair, transparent gaming across Indonesia and supported regions.