mole Casino & Sportsbook FAQ

Opening an account on mole involves four main steps. First, visit our registration page and provide your email address, choose a username, and set a strong password. Second, verify your email by clicking the confirmation link we send to your inbox. Third, complete your profile by entering your full name, date of birth, and residential address — this information must match the documents you'll provide during KYC verification. Fourth, upload your identity document (passport, national ID, or driver's licence) and proof of address (utility bill or bank statement dated within the last three months). Users in Jakarta, Surabaya, Bandung, Medan, and Semarang can complete this process entirely online. Once your documents are verified, your account is ready to deposit and access our sportsbook, live-dealer tables, slots, and esports markets.

mole supports a wide range of deposit amounts to suit different user preferences. Minimum deposit amounts vary slightly by payment method but generally start from a low threshold that makes entry accessible. Maximum account preferences are set per transaction and per day to help you manage your account activity. We support deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. Each payment method may have its own processing time and fee structure — you'll see these details clearly when you select your preferred method at checkout. If you need guidance on which method suits your situation, our support team can explain the options without pressure.

If you wish to request deletion of your personal data from mole, contact our support team and specify that you are making a formal data-deletion request. We will review your request against our legal retention obligations — for example, we are required by law to keep transaction records and KYC documents for a defined period. Any data that we are not legally required to retain will be securely deleted. We will send you a confirmation once the process is complete. Note that account closure and data deletion are separate processes; you may close your account without requesting data deletion, or vice versa. Our support team will guide you through whichever option you choose.

mole does not charge a fee on deposits made through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer. However, your payment provider (your bank or e-wallet) may apply their own charges; we recommend checking your provider's terms. Withdrawal fees depend on the method you choose — bank transfers and most e-wallet withdrawals are processed without mole fees, but your bank may deduct a transfer charge. We display all applicable fees clearly before you confirm a transaction, so you always know the exact amount you will receive. If you notice an unexpected fee, contact our support team to clarify.

Our mole support team is reachable through multiple channels. You can submit a support ticket directly from your account dashboard, which will be assigned a reference number and reviewed by our team. We also offer live chat during business hours for urgent matters. For account, payment, and security questions, email our dedicated support address and include your account username and a clear description of your issue. Response times vary by method — live chat offers immediate assistance where available, while email and ticket submissions typically receive a response within a standard service window. If you are in Jakarta, Surabaya, or other major cities in Indonesia, you may find that our team has local insight into payment providers and regional issues.

Live-dealer tables on mole feature real dealers in professional studios streaming directly to your device in real time. You can interact with the dealer and other players, place bets during the game, and watch outcomes unfold on camera. Our live tables include blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo. Slots, by contrast, are standalone games with reels and automated outcomes — you spin, the result is determined by the game engine, and payouts are instant. Slots do not involve a live dealer or real-time interaction. Both categories are available on mole with different table limits, payout structures, and gameplay rhythms. Live tables suit players who enjoy interaction and watching the action in real time, while slots appeal to those who prefer faster spins and independent play. Our sportsbook — covering Liga 1, Piala AFF, and other football tournaments — is a separate category where you forecast match outcomes rather than play a casino game.

mole provides new-account welcome offers that are designed to introduce you to our platform. The specific offer available may vary depending on your jurisdiction and the time you register. Rather than stating a fixed bonus amount, we offer attractive welcome packages that may include bonus credits for your first deposit, free plays on selected games, or enhanced table limits on live-dealer tables. The exact terms and conditions of the offer — including any wagering requirements or game restrictions — are displayed clearly when you register and again in your account promotions section. We recommend reading the full offer details before accepting, as some promotions have specific eligibility or usage windows. Our support team can explain the terms of your particular offer if you have questions.

mole services are available only in jurisdictions where online gaming and sportsbook activities are permitted by local law. We do not operate in territories where such activities are prohibited. Your responsibility is to verify that access and use of mole complies with the laws of your own jurisdiction before you register. We do not confirm the legal status of our service for any specific location — that determination rests with you and your local legal framework. If you are unsure whether mole is legally accessible where you are, consult your local gambling or financial regulator, or contact our support team with details of your region so they can advise on what we can offer. Our Legal Notice page provides additional information on jurisdiction restrictions and your responsibilities as a user.

If you forget your mole account password, visit the login page and select the "Forgot password" link. Enter the email address associated with your account, and we will send you a password reset link. Click the link in your email, and you will be directed to a secure page where you can set a new password. The reset link expires after a set period for security reasons, so complete the process promptly. If you do not receive the reset email, check your spam folder, or contact our support team to help you regain access. We recommend using a strong password that combines uppercase and lowercase letters, numbers, and special characters to protect your account.

mole uses industry-standard encryption and security practices to protect your account and payment data. Your login credentials, personal information, and transaction history are stored on secure servers with multiple layers of protection. Payment processing is handled through authorised channels and never stored directly on our platform. We employ standard security protocols to guard against unauthorised access and fraud. You can further protect your account by using a unique, strong password and by never sharing your login details. If you notice unusual activity on your account or suspect that your credentials have been compromised, contact our support team immediately so we can investigate and help you secure your account.